Terms of Use
Last Modified: June 16, 2026
These Terms of Use, together with any documents they expressly incorporate by reference (these “Terms”), form a binding agreement between Backhaul Direct LLC, a Delaware limited liability company (“Company,” “we,” “our,” or “us”), and the person or entity accessing the website at https://www.bowlingballshipping.com (“User” or “you”).
By using the Website, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Website.
Changes to These Terms
Company may revise and update these Terms from time to time in its sole discretion. All changes are effective immediately upon posting and apply to all subsequent access to and use of the Website. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of those changes. You are expected to check this page periodically so you are aware of any updates.
Description of Services
BowlingBallShipping.com provides a platform for arranging and facilitating the shipment of bowling balls and other bowling equipment (collectively, the “Goods”) through one or more third-party logistics providers (“3PL Providers”) (the “Services”). The Services are subject to the terms and conditions imposed by each applicable 3PL Provider, in addition to these Terms.
You understand and agree that 3PL Providers are independent contractors responsible for the physical handling, transport, and delivery of your Goods. You use the Services at your sole risk. In the event your Goods are lost, damaged, or delayed in transit — whether due to a Force Majeure Event (defined below), a 3PL Provider, or any other third party (a “Shipment Failure”) — Company may, at its discretion, provide reasonable assistance in filing a claim with the applicable 3PL Provider. Company is not obligated to provide compensation or damages for any Shipment Failure.
A “Force Majeure Event” means any event beyond Company’s reasonable control, including acts of God, natural disasters, fire, flood, earthquake, epidemic or pandemic, war, civil unrest, government action, strikes or labor stoppages, power outages, infrastructure failures, or other similar events.
Coverage and Insurance
Company provides limited declared-value coverage for Goods shipped through the Services, subject to the following tiers and conditions.
Coverage Tiers
- Basic Coverage: $100 declared value included at no additional cost with every shipment.
- Enhanced Coverage: Additional declared value up to $250, $500, or $1,000 is available for purchase at the time of booking.
- Maximum Coverage: The maximum declared value available is $1,000 per shipment. Coverage above this limit is not available.
What Is Not Covered
- Damage resulting from inadequate or improper packaging by User.
- Loss or damage occurring before pickup by the 3PL Provider or after confirmed delivery.
- Cosmetic damage (scratches, scuffs) that does not affect structural integrity.
- Items left inside a bowling bag or shipping case, including personal effects or accessories.
- Shipment of Prohibited Items (see Section 5).
- Delivery delays, unless a commitment-level upgrade was purchased and a claim is submitted within the applicable window.
Claims
All claims for loss or damage must be submitted within seven (7) calendar days of the delivery date or the last tracked status update, whichever is earlier. Late claims will not be accepted. Company may require photographic documentation of damage, original packaging, and a physical inspection before processing any claim.
Packaging Requirements
You are solely responsible for the proper packaging, protection, and preparation of all Goods prior to pickup. Company strongly recommends following the packaging guidelines at bowlingballshipping.com/packaging . Failure to adhere to these guidelines may result in denied coverage, delayed processing, or refusal of shipment.
Minimum Requirements
- Each bowling ball must be placed in a dedicated 9″ × 9″ × 9″ inner box with adequate cushioning (foam inserts or at least 2″ of bubble wrap on all sides).
- Seal with the correct outer box: single ball → 10″ × 10″ × 10″; two balls → 19″ × 10″ × 10″; four balls → 19″ × 19″ × 10″.
- Tape all seams securely with shipping-grade tape.
- Affix the Company-provided shipping label to the largest flat surface.
- A maximum of four (4) bowling balls may be included in a single shipment.
Prohibited Items
The Services are intended exclusively for bowling balls and bowling-related equipment. The following items may not be included in any shipment:
- Firearms, ammunition, or weapons of any kind
- Illegal narcotics, controlled substances, or prescription medications
- Hazardous materials, explosives, flammable substances, dry ice, or radioactive materials
- Pressurized containers, aerosol cans, or compressed gases
- Live animals or animal/human remains
- Cash, currency, gift cards, or other negotiable instruments
- Batteries or lithium-ion devices
- Alcohol, tobacco, or perishable goods
- Jewelry, gemstones, or items of extraordinary personal value
- Fragile items made of glass, porcelain, or ceramic
- Liquids of any kind
- Any item that violates applicable federal, state, local, or international law
Company reserves the right to refuse, hold, or cancel any shipment it determines, in its sole discretion, to contain or potentially contain a Prohibited Item. Company and its 3PL Providers reserve the right to inspect any package to confirm compliance.
Delivery Timeframes
Estimated delivery timeframes displayed on the Website or provided by a Company representative are estimates only and are not guaranteed. Actual transit times depend on the 3PL Provider, origin and destination, service level selected, and factors outside Company’s control — including weather, carrier delays, and volume surges during peak periods such as bowling league seasons or tournament events.
Company does not guarantee on-time arrival and shall not be liable for losses arising from delayed delivery, including missed tournament or league participation. If you require time-sensitive delivery, we recommend booking well in advance and selecting an expedited service level where available.
Cancellations and Changes
Cancellation Policy
- 48+ hours before pickup: 100% refund to the original payment method.
- Within 48 hours — full cancellation: Account credit equal to the shipment value, less $10.00 per package.
- Within 48 hours — partial cancellation (e.g., one leg of a round-trip): Account credit of $10.00 per package cancelled.
Account credits do not expire and are fully transferable. Refunds typically process within five (5) business days and may take up to 30 days to appear on your statement.
Schedule Changes
- 3+ business days before pickup: Changes at no charge.
- Between 3 business days and 24 hours before pickup: $25 administrative fee may apply, plus any rate difference.
- Within 24 hours of pickup: Administrative fees greater than $25 may apply, plus any rate difference.
Pricing and Payment
Rates quoted on the Website are based on the information provided at the time of inquiry and are subject to change. Final rates are determined based on actual weights and dimensions verified by the 3PL Provider. Dimensions are calculated at the widest point of each side.
If actual weight or dimensions exceed the maximum allowed for the selected category, rates will be adjusted to the next applicable category and a $25 adjustment fee will be assessed. You are responsible for all handling fees charged by pickup or delivery locations (hotel, resort, pro shop, carrier store). All adjusted charges will be assessed to the payment method on file.
Final charges may not be known until Company receives a final invoice from the 3PL Provider, which may occur several weeks after shipment. Company reserves the right to charge the payment method on file upon receipt of such invoice without additional authorization, provided the charges are consistent with these Terms.
Limitation of Liability
In no event shall the BBS Parties’ total aggregate liability to any User exceed the lesser of: (i) the declared value coverage purchased for the applicable shipment; or (ii) $1,000. Any payment made by the BBS Parties in connection with a claim shall be User’s sole and exclusive remedy.
Intellectual Property
All content on the Website, including text, graphics, logos, images, and software, is the property of Company or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Website content without prior written permission from Company.
Indemnification
You agree to indemnify, defend, and hold harmless Company and the BBS Parties (as defined in Section 9) from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or relating to: (a) your access to or use of the Website or Services; (b) your violation of these Terms; (c) your violation of any applicable law, rule, or regulation; (d) your shipment of any Prohibited Items; (e) your failure to properly package Goods in accordance with Section 4; (f) any content or information you submit, post, or transmit through the Website; or (g) any dispute between you and a 3PL Provider or any other third party in connection with your use of the Services.
Company reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with Company in asserting any available defenses. You may not settle any claim covered by this Section without Company’s prior written consent. This indemnification obligation will survive termination of these Terms and your use of the Website.
Disclaimers
Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in such courts.
For minor disputes, Company encourages you to contact our support team at support@bowlingballshipping.com before initiating any legal proceeding. Company will attempt to resolve good-faith disputes within 30 days of receiving written notice.
Contact Information
If you have questions about these Terms, please contact us:
- Email: support@bowlingballshipping.com
- Website: bowlingballshipping.com/contact
- Mailing: Backhaul Direct LLC — BowlingBallShipping.com, [Address], [City, State ZIP]
Account Registration & Termination
If you register for an account on the Website, the following terms apply in addition to these Terms of Use. Self-service account registration is available in select platform tiers; accounts may also be provisioned directly by BowlingBallShipping.com operations staff.
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Eligibility & Registration
You must be at least 18 years of age and provide accurate, complete information during registration. You may only hold one account per email address. Duplicate accounts created to circumvent restrictions or pricing tiers are prohibited and may result in termination of all associated accounts. Company reserves the right to verify your identity before activating an account.
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Credentials & Security
You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at support@bowlingballshipping.com if you suspect unauthorized access.
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Suspension & Termination by Company
Company may suspend or terminate your account with or without notice for fraud, abuse, unpaid balances, or material violation of these Terms. Active shipments in transit at the time of suspension will be completed. Termination for cause may result in forfeiture of account credits and does not relieve you of outstanding payment obligations.
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Voluntary Closure
You may close your account at any time by contacting support@bowlingballshipping.com. Closure requests are processed within 5 business days. Account credits are non-refundable upon voluntary closure. Shipment history is retained for 7 years for compliance purposes.
For full account registration, tier descriptions, acceptable use rules, data export rights, and surviving obligations, see our standalone Account Terms.