Privacy Policy

We use the information we collect for the following purposes:

• To process and fulfill shipment orders, including coordinating with 3PL Providers.
• To communicate with you about your shipment status, account activity, and support requests.
• To process payments and prevent fraudulent transactions.
• To send transactional emails, including booking confirmations, tracking updates, and claim notifications.
• To send promotional communications about our Services, where you have opted in or where permitted by law.
• To improve the Website and Services through analytics and user feedback.
• To comply with applicable laws, regulations, and legal obligations.
• To enforce our Terms of Use and protect the rights, property, and safety of Company, our users, and the public.

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Shipment records are typically retained for a minimum of seven (7) years for tax and legal compliance purposes. When information is no longer needed, we securely delete or anonymize it.

We use cookies, web beacons, pixels, and similar technologies to operate and improve the Website. Cookie categories we use include: Strictly Necessary (required for booking and session management), Functional (remember your preferences), Analytics & Performance (anonymized usage data via Google Analytics), Marketing & Advertising (limited ad tracking), and Security & Fraud Prevention (required, tied to our payment processor).

You can control optional cookies through your browser settings or via the Digital Advertising Alliance opt-out tool. Disabling strictly necessary or security cookies may prevent the Website from functioning correctly. We do not currently alter our data practices in response to browser Do Not Track signals.

For full details on every cookie category, retention periods, third-party providers, and your opt-out options, see our standalone Cookie Policy.

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit (TLS), access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

The Website and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. BowlingBallShipping.com is a commercial platform subject to the Children’s Online Privacy Protection Act (“COPPA”). We do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent as required by COPPA.

If we become aware that we have collected personal information from a child under 13 without the required verifiable parental consent, we will delete that information as promptly as possible. If you believe we may have inadvertently collected information from a child under 13, please contact us immediately at privacy@bowlingballshipping.com.

Parents and guardians of a child under 13 who has interacted with our Website may:

• Request access to any personal information we have collected about their child.
• Request that we delete any personal information collected from their child.
• Refuse to permit further collection or use of their child’s personal information. Please note that such refusal may result in termination of the child’s account or access to the Services.
• Direct all such requests to privacy@bowlingballshipping.com or by mail to: Backhaul Direct LLC — BowlingBallShipping.com, 10194 Crosspoint Blvd, Suite 300, Indianapolis, IN 46256.

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit. The inclusion of a link does not imply endorsement by Company.

We may update this Policy from time to time. When we make material changes, we will post the revised Policy on the Website with an updated “Last Modified” date and, where appropriate, notify you by email. Your continued use of the Website after the effective date of any changes constitutes your acceptance of the updated Policy.

This Policy and our legal obligations hereunder are subject to the laws of the State of Colorado regardless of your location.

The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this Section. The Federal Arbitration Act will govern the interpretation and enforcement of this Section. The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

You agree to arbitration on an individual basis. IN ANY DISPUTE, NEITHER YOU NOR WE WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.

For questions or concerns relating to this Policy, or to exercise your privacy rights, please contact us at:

• Email: privacy@bowlingballshipping.com
• Website: bowlingballshipping.com/contact
• Mailing: Backhaul Direct LLC — BowlingBallShipping.com, 10194 Crosspoint Blvd, Suite 300, Indianapolis, IN 46256

If you need to access this Policy in an alternative format due to having a disability, please contact privacy@bowlingballshipping.com.