We're Here
When You Need Us
Questions about a shipment, rate, or your account? Our team knows bowling gear — and freight. Reach us however works best for you.
Phone Support
Speak to a Shipping Specialist
Get a quote, resolve a shipment issue, or ask about delivery times — live agents are ready.
Email Support
Send Us a Message
Use the form below or email directly. We respond to all inquiries within one business day.
Shipment Lookup
Track Your Package
Have your order ID or tracking number? Get real-time status on any active shipment instantly.
Fill out the form and a member of our team will follow up within one business day. For urgent shipment issues, please call us directly.
Track a Shipment
Enter your BBS order number (e.g. BBS-20260001) or the carrier tracking number from your confirmation email.
System Status
Common Questions
Browse Support by Topic
Find answers fast — organized by the most common needs.
Shipping & Rates
Get quotes, understand rate factors, and choose the right service level for your goal.
Tracking & Delivery
Track active shipments, understand delivery windows, and resolve missed or late deliveries.
Damage & Claims
File a claim for damaged or lost equipment. Learn how to document and submit properly.
Billing & Account
Review invoices, update payment methods, or manage your BBS account settings.